Tardy and absences such as training and meeting decreased. And we can ask to cashiers and packing supporters soon during busy time, so the waiting time for customers has decreased.
Also, the moving distance of employees has been shortened to 1/2 by pedometer.
Even though the moving distance decreased, communication between staff were improved, and it was effective in customer service.
Because it is possible to hear back by recording, it is convenient when it is hard to hear.
For that reason, it is popular that managerial personnel and executives have been able to improve communication with subordinates and make smooth customer service possible.
Aldio is highly evaluated by employees who actually use it, and we think that is an attractive product.
We used Aldio to thoroughly eliminate unnecessary time such as product inquiries and time to search for people to make effective use of limited time.
By doing so, it is now possible to fundamentally improve customer service and services that are essential.
Especially when calling cheering staff on store broadcasting, such as when crowded food registers, gathering was late, but using Aldio makes calling up individually easily and quickly.
In addition, we were able to have instructions and confirmations that needed to be contacted to more than one person by phone at the same time, so that we can now have a common understanding of when and what all employees need.
We will accelerate the realization of "reform labor conditions of employees".
In future, we are considering utilization of Aldio's "parallel translation" function registered in domestic patent.
We would like to use it as real-time communication between employees with different nationality and as a means for foreigners to deal with customers.
Teppei TakeuchiAEON RETAIL Co.,Ltd.
Store operation dept.
Atsushi WatanabeAEON RETAIL Co.,Ltd.
Store operation manager